Money and minutes

Before the First Spin, Not After the Last: Responsible Gambling at Dolly Casino

Play only from 18, and know that deposit limits, loss limits, session reminders, cooling-off and self-exclusion sit in every Dolly Casino account.

Set my limit

Curaçao licensedLicense OGL/2015/7334/998 issued by the Gaming Control Board Curaçao, audited by BMM Testlabs and GLI.

The short version

Your First Evening Here, Summed Up

One table with the age, the licence, the national register and the numbers that answer most questions.

Minimum age18+

LicenceGaming Control Board Curaçao, OGL/2015/7334/998

National registerBetStop

Helpline1800 858 858

Limits and exclusion[email protected]

Five controls

From Open-Ended Play to Limits You Chose Yourself

Here is exactly what each control does and the moment it is worth switching on.

Set it before you play

Caps how much you can put into the account, so the ceiling is decided in a calm moment rather than mid-session. Switch it on before your first deposit.

Will you stop at your number?

Stops play once your losses reach a level you chose earlier. Worth turning on if a losing run has ever pushed you past what you planned to spend.

Reminders during play

A quiet message during play that tells you how long you have been sitting there. Turn it on when a session can quietly stretch past the evening you set aside.

A pause instead of a stop

A short break from the account when you want distance without closing anything for good. Use it after a heavy week, or when money feels tighter than usual.

Is a longer closure right for you?

Closes your access to play for a longer stretch. Choose it when a break is not enough and you want the decision already made for the next time you feel tempted.

You are almost set

Setting Your Own Ceiling in Four Steps

Like everything else here, it is done inside your own account, with no phone call needed.

Start in your settings

Sign in and open the settings area behind your profile. Check that the email address on file is one you still read, because confirmations land there.

Choose the limits section

Find the section headed for limits and choose the one you want to change. Read what each control covers before you touch a figure.

Decide the level

Select deposit limits or loss limits, then decide the level that fits your budget rather than your mood. Set it lower than you think you need, not higher.

Confirmation, then play

Save the change and read the confirmation that follows. From then on the ceiling applies to what comes next, not to anything already played.

Talk First, Blame Never

Waiting On The First Payout. Signing up asks for a date of birth, and anyone under 18 is turned away. Photo ID, address proof and a card image are checked before the first withdrawal.

Who Holds The Password? Filtering software installed on the shared laptop or phone can hide gambling sites from everyone in the house. Set it up yourself, keep the password, and revisit the list now and then.

Words Without Blame. Pick a calm hour to say what you have noticed, and speak about behaviour rather than character. The National Gambling Helpline advises relatives too, so a call from you counts.

Notice These Signs And Step Back

Seeing these patterns early keeps a hobby from quietly turning into pressure. Acting then is simpler than acting later: a limit or a pause is the first step, and both live in your account.

Read through these with honesty rather than alarm, and notice how many fit.

Chasing a loss with a bigger deposit
Hiding your play from people close to you
Playing past the time you planned
Spending money set aside for bills
Borrowing to keep playing
Feeling restless on days you do not play
Telling yourself you will stop tomorrow

Free Support, No Judgement

Quiet, Free And Confidential: Help That Costs Nothing

It settles who to call in Australia, what it costs and who answers.

National Gambling Helpline

Ring or message this national line at any hour, any day of the year, for a free and confidential chat. Players and family members both use it for counselling, self-help tools and pointers to local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Group meetings across Australia put you in a room with people who gamble and with relatives in the same position. Peer support, no cost, and no need to explain yourself from scratch. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, for players and for the people who share the household bills. Reach it on weekday business hours to work through a plan. ndh.org.au

Room To Step Away And Time To Recover

Hours Instead Of Weeks. A cooling-off period keeps you out of the account for a stretch of hours or days. Set it in your account settings, and play and deposits stay closed while it runs.

A Stop You Cannot Undo. Self-exclusion closes your account for a long period and cannot be lifted early. Start it in your account settings; when it begins, deposits and play stop for the whole period.

Step Away Across All Providers. BetStop is the national register run by the Australian Government through ACMA. Registering lasts at least three months and up to a lifetime; apply online at betstop.gov.au in about five minutes, and a support person can be nominated. betstop.gov.au

Plain answers

Settle Your Account Questions First

Straight answers on how each tool works, kept plain the way we keep everything at Dolly Casino.

If I take a short pause, when can I play again?+

A cooling-off period freezes play and deposits on your account for the length you pick. Once that period ends, access returns on its own and you can deposit again without contacting support. Nothing is deleted, so your balance and history stay where they were.

Can I cancel a self-exclusion before the period is over?+

No. A self-exclusion runs for the whole period you chose and stays in place until it ends. Treat the length as final when you select it, because the decision only holds if you cannot undo it on a hard day.

How do I close my Dolly Casino account for good?+

Ask our support team in live chat or by email, and tell them you want the account closed rather than paused. Closure is permanent, so any remaining balance is settled and the account cannot be reopened. Take the step when you have decided play is no longer for you, not as a break.

Will excluding myself here block me from other casinos?+

No. A self-exclusion on your Dolly Casino account covers this site only, and each operator sets its own. To be blocked across licensed providers in Australia, you register with BetStop, the national self-exclusion register run by the Australian Government through ACMA.

Why does the casino check that I am 18 or older?+

Gambling for real money is restricted to adults aged 18 and over, so we confirm age before any deposit is accepted. Verification usually completes within 48 hours of your documents arriving. Accounts that cannot be verified for age are not allowed to play.

Can I set a deposit limit from my phone?+

Yes. The mobile version of the site carries the same account section, with limits, loss limits, time reminders and the rest laid out for a smaller screen. Open the account menu and you will find the same fields you see on a laptop.