Reach a person fast

Skip the guesswork: contact Dolly Casino once and get it right

Reach the Dolly Casino team by live chat, e-mail or phone, with someone available around the clock, every day.

Get support now Licensed in Curaçao since 2015

Paid today

524,081 A$

5,957 Players online

Curaçao licensedLicense OGL/2015/7334/998 issued by the Gaming Control Board Curaçao, audited by BMM Testlabs and GLI.

A$212M monthly payoutsAverage withdrawal processed in 16 minutes, maximum A$47,000 per transaction.

256-bit TLS encryptionYour deposits and withdrawals are protected by bank-grade encryption across all 11 payment methods.

Pick the quickest answer

Which channel suits your question?

Match your question to one of these three routes and you stop queueing in the wrong place.

Answers in about two minutes

Start a live chat for anything urgent, from a stuck withdrawal to a bonus that will not trigger; a person typically replies within two minutes.

Open chat

Replies within twelve hours

Write to [email protected] when you have documents, screenshots or a longer story to explain; replies usually arrive within twelve hours.

Write e-mail

Phone support

Call +61 2 1098 7061 (AEST) for account access or payment snags that are easier spoken aloud; calls are typically answered within five minutes.

Call us

Dolly Casino in Australia

How do Australian players get help fast?

Use this block when you want to know who answers, in which language and under whose watch.

How to reach us

Australian number+61 2 1098 7061

Support time zoneAEST

Support languagesEnglish, German, French, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

Regulator and licenceGaming Control Board Curaçao, OGL/2015/7334/998

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Reach out beyond Dolly Casino

Independent organisations help with gambling problems at no cost. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register sit outside the casino, so nobody at Dolly Casino sees or influences what you discuss with them.

Gambling Help Online. Talk through worries with trained counsellors online, or read practical advice on limits and money.

Lifeline Australia. Reach a crisis supporter any hour of the day when stress or distress feels like more than you can carry.

BetStop National Self-Exclusion Register. Register once to block yourself from licensed gambling sites across Australia for a period you choose.

Five e-mail desks

Dolly Casino sends each question to one desk

Dolly Casino splits its e-mail by subject, so a precise address gets your case to the right desk sooner.

Your account

General support questions[email protected]

Identity and address checks[email protected]

Money matters

Deposits and cash-outs[email protected]

Everything else

Formal complaints[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Right now, before you trust us

Check the company holding your account balance

Read this and you will know the company, its licence and where a written message lands.

The company

Legal nameDolly Casino N.V.

Company number455077 (Curaçao)

Registered addressDr. M.J. Hugenholtzweg, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2015/7334/998

Written contact

Support e-mail[email protected]

Details that get a question closed first time

Gather all five before you open a chat or write, and the agent can act straight away.

Your registered e-mail address
The date of the payment
Your payment method and amount
A screenshot of the error or page
Photo ID and proof of address

No more wondering when

You need an answer tonight

This block removes the worry that a message disappears into a queue for days.

Live chat

Live chat hoursAvailable around the clock

Live chat first reply2 minutes

Hours shown inAEST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+61 2 1098 7061

Phone waiting time5 minutes

If it is still unresolved

What happens if you disagree with the answer?

By the end you will know who handles your complaint and when to involve Curaçao.

What should the first message contain?

Send your complaint to [email protected] and describe what happened, the date, the amount and the reply you already received. Keep it to the facts.

Will someone answer in writing?

Expect a reference number so the thread stays traceable, then a written answer from the team that handles complaints. Quote the reference in anything you send next.

Is a second look possible?

Reply to that answer and ask for a manager review if the outcome does not settle your case. A senior person looks at the whole thread again before responding.

Complaint still open after review

Take your case to the Gaming Control Board Curaçao when the written answer still leaves you unsatisfied. Have your reference numbers and dates ready for them.

Five short answers

Do you need a straight answer to something small?

Skim these five answers first, because most support questions settle in a sentence or two.

trustCan I escalate a complaint beyond the first reply?+

Raise it again with the person who handled it and ask for a supervisor. If nothing changes, send the history to [email protected], then take it to the Gaming Control Board Curaçao.

trustWhat happens when I contact support without my password?+

Quote your registration email address and the last four digits of a payment card. Nobody on the team will ever ask for your password, and please do not paste one into a chat.

trustWhere has my verification been sitting for two days?+

Allow up to 48 hours after you send photo ID, proof of address and a payment card image. Submitting all three together avoids a second wait, and [email protected] can check progress.

trustWhy would I shut my account rather than pause it?+

Ask live chat or phone to close it, or write to [email protected]. One account per player is the rule, so duplicates get closed anyway, and self-exclusion can run alongside closure.

trustWhat if I need help on a Saturday night?+

Yes. Live chat, e-mail and the Australian number answer around the clock, so a Sunday morning or a three in the morning question reaches a person. Replies follow the usual times: two minutes, twelve hours and five minutes.