Cleared for Payouts

Your Dolly Casino Verification Before the First Payout

Before your first withdrawal, licensed casinos must confirm who plays, and Dolly Casino runs that check within 48 hours.

Start my verification

Curaçao licensedLicense OGL/2015/7334/998 issued by the Gaming Control Board Curaçao, audited by BMM Testlabs and GLI.

What Clearance Gives You

Your Account Check, Line by Line

In six lines, the card settles who verifies you, how long it runs and where to write.

Operator

Dolly Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2015/7334/998

How long

48 hours

Deadline

Before the first withdrawal

Verification email

[email protected]

Minimum age

18+

Four Steps, One Cleared Account

From Upload to Cleared in Four Steps

At upload time, a blurry corner usually stalls a check; each step below removes that risk.

A Copy They Accept

At the upload screen, lay your photo ID flat on a dark surface in daylight and keep all four corners inside the frame before you send it.

Match Your Registered Street

Address papers come next: a recent bill or bank letter showing your name and street exactly as they sit on your account, with nothing covering the top half.

Card in Hand, Digits Covered

For a card, cover the middle digits and keep your name and the last four visible; a wallet screenshot should show the same name as your account.

The Reply Window

Then the team works to 48 hours; a source of funds request can arrive in your inbox as a routine anti-money-laundering step, not an accusation.

When the Request Lands

The Papers Behind the Check

By the last row you will know which copy proves what, and that files travel under 256-bit TLS.

Photo ID

What it provesYour name and face

Copy must showFull face, all four corners, no glare

Proof of address

What it provesWhere you live

Copy must showYour name, street and date, unobscured

Payment card image

What it provesYour card, partly masked

Copy must showName and last four digits visible

Your First Cash-Out

When You Can Expect Us To Look Closer

Dolly Casino runs the same check on every player, at the points where the licence asks for it.

Cash Out Requested, Papers Pending

On the day your first payout is requested, the licence says identity must already be confirmed, so photo ID, proof of address and a card image are pulled before money moves.

Proof Behind The Bigger Amount

A deposit or payout well above your usual pattern moves the file to source of funds, and we ask for papers showing where that money was earned or saved.

The Evening You Raise Your Ceiling

Raising your deposit ceiling is treated as a change of risk, so affordability papers and a fresh identity match are requested before the new limit applies.

Prove Your 18+ Status

Registration and first deposit are already gated at 18+, and if anything looks off we may ask for a selfie holding your photo ID to close the gap.

Where Did Your Money Come From?

Dolly Casino N.V. holds licence OGL/2015/7334/998 from the Gaming Control Board Curaçao, and that licence obliges us to know where player money originates. Even so, it is a routine step applied to many accounts, not a suggestion that you have done anything wrong.

Pending the size of the sum, we may request any of the following from you.

Recent payslips from your employer
Bank statements for the last months
Tax return or notice of assessment
Sale contract for an asset
Letter confirming an inheritance

Why A Document Bounced Back?

Unreadable Photo. Glare, shadow or a missing corner leaves the text unreadable, and a reviewer cannot confirm a name or dates they cannot see. Lay the document flat and use daylight Fit all four corners inside the frame

Bill Past Its Prime. A statement dated months ago no longer proves where you live now, so a reviewer has to set it aside and ask again. Send a bill issued in the last three months Pick one showing your registered street

Pristine Copy, Clean Approval. Any crop, retouch or filter makes the file suspect, because a reviewer can no longer tell what was changed and what was original. Upload the untouched original file Keep the full page, edges included

Quick Answers

Is My Withdrawal Held Until the Check Clears?

Clears up the worry that a rejected file or an open check means money stuck for good.

My proof was rejected, what do I do now?+

Look at the reason given in the message, because most refusals come down to a corner cut off or a glare across the text. Send a fresh image showing all four edges and the full page, unedited and in colour. If the reason stays unclear, write to [email protected] and the team will name the exact fault.

Do I have to be verified before I can withdraw?+

Yes. Our licence makes the identity check a condition of paying out, so the first withdrawal is the latest point at which it must be complete. The casino can also ask for it at registration or at your first deposit, so having the copies ready early keeps things moving.

Can I send my ID from my phone camera?+

Yes, a phone shot is fine as long as the whole document sits inside the frame and the print is sharp. Lay it on a flat surface in daylight, avoid the flash, and check that no corner is cropped. Screenshots and heavily filtered pictures are not accepted.

Why does the casino want to know where my money came from?+

The source of funds check is written into our licence as an anti-money-laundering step, and it applies to players picked at random or by risk rules. It is not an accusation, and a salary slip or bank statement showing regular income usually settles it. Reply to the request with the paper that fits your situation.

Which regulator licenses this casino, and under what number?+

Dolly Casino N.V. holds a licence from the Gaming Control Board of Curaçao under number OGL/2015/7334/998, with the company registered at Dr. M.J. Hugenholtzweg, Willemstad. That supervisor is the authority behind the checks described on this page, and the same identification standard applies whatever your country of residence.